Keep the receipt. Check the stored result.

Release status

The private connection has completed an owner-approved edit, receipt retrieval, retry checks, and restart recovery. Public onboarding and public app review are still being prepared.

This page is not a live uptime monitor. No public service availability or support response time is promised.

Connection or sign-in fails

Use the exact service address and sign-in configuration provided for your account. Check that you selected the intended account. Owner access and connected-agent access have different permissions.

If sign-in works but a request is denied, keep the error and request time for support. Do not share a password, token, or browser session export.

The edit is denied

Compare the document version, exact replacement, recipient, and expiry with the grant you reviewed. A previous preview does not guarantee that permission is still current.

Ask the owner to read the latest document and review a fresh grant when needed. Repeating altered text against the same approval will not enlarge its permission.

The response disappeared

Use the same grant and identical content to retry, or retrieve the receipt if its identifier is known. Read the stored document before deciding whether another edit is needed.

If the service is unreachable, wait for connectivity to return. The planned PC-hosted service depends on the operator's machine and connection being available.

Contact

Email VDX support with “VDX support” in the subject. Include the time and timezone, step that failed, document or receipt identifier if relevant, and a redacted error.

[email protected] · No response-time commitment has been established.

For a suspected security issue, use “VDX security report” in the subject. Describe the issue without sending secrets, other users' data, or attempts that disrupt the service.

Privacy requests

Use the same contact channel with “VDX privacy request” in the subject. The operator will need to verify account ownership before discussing private records. Public retention and deletion terms remain under review.